Privacy Policy

At Dawn Till Dusk Air Conditioning & Heating, Inc., we are committed to protecting your privacy and ensuring the security of any personal information you provide when using our online platform or engaging with our services. This privacy policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, request a quote, schedule a service, or otherwise interact with our site. This information may include:

• Full name
• Mailing address
• Phone number
• Email address
• Details about your HVAC needs or equipment
• Payment information when applicable

How We Use Your Information

We use your personal data to:

• Provide and manage our heating, ventilation, and air-conditioning services
• Schedule appointments, deliver estimates, and perform repairs or installations
• Respond to your inquiries and provide customer support
• Process payments and maintain accurate billing records
• Send important updates related to our services, including maintenance reminders
• Ensure compliance with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell or rent your personal information. Your data may be shared only with trusted third-party service providers who assist us in delivering our services, such as payment processors or scheduling platforms. We require these providers to protect your information and use it solely for the purposes we specify.

We may also disclose your personal information if required by law, regulation, or legal process, or to protect our rights and property.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal data where applicable.
• Right to restrict processing: You may request limits on how we use your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to certain processing activities, including direct marketing.

To exercise any of these rights, please contact us at our physical address below. We will respond in accordance with applicable laws.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our team is committed to maintaining the confidentiality and integrity of your information.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience, analyze site usage, and improve our services. You can manage your cookie preferences through your browser settings. These technologies do not collect personal data beyond what you provide directly.

Children’s Privacy

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware of such data, we will promptly delete it.

Contact Information

For questions or concerns regarding this privacy policy or your data, you can write to us at:

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for the latest information.